Log in to our “My Merchants” policyholder password protected website using your Merchants User ID and password. If you don’t have a Merchants User ID and password, click on the “Login” area in the upper right corner of the page. Select “Policyholders”, and on the next screen, select “Sign up now!”, and complete a few simple steps to get your User ID and password. You will receive a confirmation email.
Have any questions signing up? Contact us at 800-362-3343 or support@merchantsgroup.com
Have any questions signing up? Refer to Report Your Claim Online or contact us at 800-362-3343 or support@merchantsgroup.com
Phone:
Call 877-446-0431 to file your glass claim by phone.
(NY Personal Auto Only) This app is free to download and allows you to report a personal automobile claim.
To get started, log in to the My Merchants policyholder password protected website. If you do not already have a user ID and a password for our policyholder website click “Sign Up Now!” and complete the information. Once you have established a username and password in our policyholder website, simply visit your respective app store and search for “Merchants Insurance”. The free app can be downloaded quickly and used immediately.
Merchants Mobile is one app where you can report a personal auto claim and pay all of your bills. If you downloaded it previously to pay your bill, you DO NOT need to download it again, but your mobile device will indicate the app needs to be updated for the new personal auto claim reporting information to appear.